From the lab
Research, insights, and perspectives on enterprise AI, autonomous agents, and the future of intelligent systems.
ChatGPT's US mobile share dropped from 69% to 45% in a year. Anthropic wins 70% of enterprise head-to-heads. A federal trial is exposing deep internal trust issues. Here's what it all means — and what smart enterprises are doing instead.
Autonomous AI agents don't just answer questions — they plan, decide, and act. Here's what that really means for your business and why 2026 is the inflection point.
Zapier and Make are great at connecting apps. FusionAI does something fundamentally different — it orchestrates intelligence. Here's why that distinction matters.
Most businesses think they have conversational AI because they deployed a chatbot. They don't. Here's what a real conversational CRM does — and why the difference shows up directly in revenue.